Kyocera’s team of highly trained Helpdesk Agents are located in Sydney and will provide either phone or email support to you.
With our Team of Service Engineers based in all major capital cities it is important you know they are factory trained on all Kyocera equipment including our range of software.
All Kyocera service engineers are equipped with the latest tools to provide the highest level of service repair, real time reporting, for ultimate customer satisfaction.
At Kyocera we recognise all businesses rely on printing and scanning to effectively run their day to day operations, so Kyocera response times are tailored to suit your business requirements. It is imperative that when support is required you have the security of knowing you are dealing directly with the manufacturer and that a service representative will turn up on time. We back these promises by providing you with an array of comprehensive reporting, reports that will state our response times, machine uptime and reliability, maximising efficiencies to help reduce your costs.
Kyocera’s Service Management System (Evatic) allows seamless service job dispatch in real time, so there are no delays when you need an engineer to turn up
A customer portal is available for all our customers providing a complete overview of their fleet, this enables a user to:
• Log a service call
• Place an order for consumables
• Keep track of registered service calls