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Kyocera Printer Support Australia: Service and Repairs
Machine down?
Tell us the model and the fault, and we tell you straight whether it needs a visit, a part or a replacement.
Get authorised Kyocera printer support in Australia through Global Document Solutions.
Phone support runs during business hours.
Average 4 hour response for critical issues with onsite service.
- ✓Authorised Kyocera Partner with factory trained technicians
- ✓Phone support available Monday to Friday 8.30am to 7pm AEST
- ✓Average 4 hour response time for critical service issues nationwide
Kyocera is our preferred manufacturer, and as an authorised Kyocera partner we can match the right equipment to your fleet, on terms that suit it, when you are reviewing Kyocera printers for sale.
If your Kyocera is on a Global Document Solutions plan, call us rather than a general help line, because we handle the support and the service ourselves.
Phone support runs during business hours, and most faults never get that far.
Most offline problems clear by checking the network or wireless connection and restarting the machine.
Anything needing a technician is covered.
Under your agreement a fault does not arrive as a separate bill, whether the machine is a Kyocera TASKalfa 5054ci or a TASKalfa 2554ci.
Keep your printer reliable with Kyocera 2554ci's preventive maintenance solutions.
Support you can trust
Kyocera’s service team runs on its own service management system, described below.
Latest service management software.
Kyocera’s Service Management System (Evatic) dispatches service jobs in real time.
A customer portal is available for all customers providing a complete overview of their fleet, this enables a user to:
• Log a service call
• Place an order for consumables
• Keep track of registered service calls
Live maps customer & engineer locations.
Kyocera’s team of service coordinators ensure your call is attended to promptly, using a series of real time map views showing engineer and service call locations.
Reporting Tools enable quick analysis of all devices, consumable usage and service call history.
Devices can be assessed for planned service work carried out as a preventative maintenance measure.
Reliability you can count on
Kyocera builds Long Life Unit technology into its printers, so parts are replaced less often and less goes to waste.
Key design features: • A unified user interface on every multifunction device. • Components designed for quick replacement, reducing downtime.
What Kyocera Fleet Services shows us
KYOCERA Fleet Services (KFS) is a cloud based device management service covering devices, tasks, counter collection, reporting and firmware upgrades.
It needs no installation, only a browser and an internet connection.
Kyocera has one of the best Fleet Management Tools available for your Kyocera device.
We can provide automatic toner replenishment and meter reading collection, and KFS adds remote maintenance, so the device can be assessed remotely with less downtime.
Get your set monthly price
Tell us your monthly page count and we send back one written figure, from $160 a month (plus GST).
Toner, parts, servicing and call outs all sit inside it.
The only thing you ever buy on top is paper.
Questions Australian buyers ask us
No obligation
Want one Australian number for service and supplies?
We look after Kyocera fleets around Australia with service, parts and toner inside a single monthly figure.
Tell us your print volume and we send back a real number, then we call you to confirm volumes.
Already leasing a Kyocera from someone else?
You can send us your latest invoice and we will set it beside ours, line by line.