Service commitments · Australia wide
What we commit to, written down before you sign.
Most suppliers tell you they look after you.
This page sets out what that actually means, so you can hold us to it.
Australian owned since 2010.
Sales and service in every state.
The short version
One provider, one monthly figure, one number to ring.
You deal with the same team from the first quote to the last service call.
- Day 0
You make contact
Lines open 8.30am to 7pm, Monday to Friday.
- Within 24 hours
A written figure
The allowance and the excess rate are both on it.
- 5 to 15 business days
Installed and working
Delivered, set up and configured before we leave.
- End of term
You choose
Nothing renews on its own.
Included the whole way, year one to year five
Cover does not taper off in the later years, and within your page allowance paper is the only thing you buy again.
- Toner
- Parts and drums
- Labour and call outs
- Five year warranty
When you first make contact
Getting a figure
- 01
We answer during business hours
Our lines are open 8.30am to 7pm, Monday to Friday, AEST.
A message left outside those hours is answered the next business day.
- 02
A written figure comes back within 24 hours
You do not need financial documents or a site visit to get a number.
Rough monthly page counts are enough for us to price it properly.
- 03
The quote shows the allowance and the excess rate
Your monthly page allowance is written on the quote.
So is the rate for anything above it, for black and for colour.
- The monthly figure
- Your page allowance
- The excess rate for black
- The excess rate for colour
Getting the machine in
Installation
- 01
Most offices go live in 5 to 15 business days
That is measured from the day you accept the quote to a working device on your floor.
Larger changeovers are staged so no team loses printing on the same day.
- 02
We deliver, install and set it up
Delivery and setup sit inside your monthly figure.
Scanning destinations, print drivers and finishing options are configured before we leave.
Most offices land inside this window.
- 01Quote acceptedDay 0
- 02Delivered and installedDay 5 to day 15
- 03Working on your floorConfigured before we leave
When something stops working
Service and support
- 01
You ring the team that installed it
There is no separate service desk and no ticket queue to work through first.
Call 1300 873 460 for national enquiries and service bookings.
- 02
We have technicians on the ground in every state
We do not run a single interstate depot that everything travels from.
Attendance is usually next day right across Australia.
- 03
Toner, parts, labour and call outs are already paid for
Drums, fusers, rollers and travel sit inside the monthly figure.
Within your page allowance, paper is the only thing you buy again.
- 04
Your specific response times go in your agreement
Sites with heavier volumes or multiple locations often need tighter targets than our standard attendance.
Ask for those to be written into the agreement and we will put them there before you sign. The same applies to data handling and device security. See what to ask any print supplier about security.
A pin marks each state we have technicians in.
The part most people forget
End of term
- 01
Nothing renews on its own
There is no automatic rollover waiting at the end of your term.
The term ends when it ends, and you decide what happens next.
- 02
You choose the next step
Upgrade the machine, extend on the same terms, or hand it back.
We will tell you which option costs least for the way you actually print.
- 03
The five year warranty runs the whole way
Cover does not taper off in the later years of the agreement.
A machine in year four is supported exactly as it was in year one.
Upgrade the machine
Move to a newer device and start a fresh term.
Extend on the same terms
Keep the device you have, on the figure you already know.
Hand it back
Return the machine and walk away with nothing owing.
Who you are dealing with
The company behind the commitments
Australian owned since 2010
Sixteen years leasing printers and copiers to Australian business.
Over 500 Australian businesses
From single machine offices to multiple sites across several states. Managing a fleet across several sites has its own patterns, covered on our page about running printers across multiple sites.
Head office and workshop
Unit 1/8 Glasson Dr, Bethania QLD 4205, with sales and service in every state.
Authorised Kyocera Partner
We also lease and service HP, Toshiba and OKI, so the recommendation follows the job.
5.0 on Google
From more than 150 five star reviews, each one named and quoted in full on our testimonials page.
Ask us to put it in writing.
Send your current invoice or your rough monthly page counts.
A written figure comes back within 24 hours, from $160 a month plus GST.
Open 8.30am to 7pm, Monday to Friday.
Sales and service in every state.